https://sumatogroup.com/en/insights Insights en Thu, 09 Jul 2026 19:43:03 GMT 2026-07-09T19:43:03Z en https://sumatogroup.com/en/insights/blog/cumplimiento-ia-2026 <p>Your company already has an artificial intelligence policy. It is signed, posted on the intranet, and you mentioned it at the last committee meeting. And yet, when a client or an auditor asks, "which AI systems are in production, and who is accountable for them?", no one has the answer at hand. In 2026, that gap between the document and the operation stopped being tolerable: AI compliance became something you execute every day, not something you declare once a year.</p> <p>Your company already has an artificial intelligence policy. It is signed, posted on the intranet, and you mentioned it at the last committee meeting. And yet, when a client or an auditor asks, "which AI systems are in production, and who is accountable for them?", no one has the answer at hand. In 2026, that gap between the document and the operation stopped being tolerable: AI compliance became something you execute every day, not something you declare once a year.</p> <img src="https://track.hubspot.com/__ptq.gif?a=8327437&amp;k=14&amp;r=https%3A%2F%2Fsumatogroup.com%2Fen%2Finsights%2Fblog%2Fcumplimiento-ia-2026&amp;bu=https%253A%252F%252Fsumatogroup.com%252Fen%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Inteligencia Artificial Thu, 09 Jul 2026 19:43:03 GMT andres.lozada@sumatogroup.com (Andrés Lozada) https://sumatogroup.com/en/insights/blog/cumplimiento-ia-2026 2026-07-09T19:43:03Z https://sumatogroup.com/en/insights/blog/finops-ia-agentica <p>In 2024 we learned to watch the cloud bill. In 2026 the problem changed in nature: we no longer control servers that consume predictably, but AI agents that reason, decide, and call models over and over to resolve a single task. An agent that looked cheap in the demo can multiply its cost twentyfold when it faces a real case, because every reasoning step, every tool invoked, and every retry becomes billed tokens. When that dynamic is replicated across hundreds of users, spend stops being a technical line item and becomes an item on the board's agenda.</p> <p>In 2024 we learned to watch the cloud bill. In 2026 the problem changed in nature: we no longer control servers that consume predictably, but AI agents that reason, decide, and call models over and over to resolve a single task. An agent that looked cheap in the demo can multiply its cost twentyfold when it faces a real case, because every reasoning step, every tool invoked, and every retry becomes billed tokens. When that dynamic is replicated across hundreds of users, spend stops being a technical line item and becomes an item on the board's agenda.</p> <img src="https://track.hubspot.com/__ptq.gif?a=8327437&amp;k=14&amp;r=https%3A%2F%2Fsumatogroup.com%2Fen%2Finsights%2Fblog%2Ffinops-ia-agentica&amp;bu=https%253A%252F%252Fsumatogroup.com%252Fen%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Nube Inteligencia Artificial Thu, 09 Jul 2026 19:41:25 GMT andres.lozada@sumatogroup.com (Andrés Lozada) https://sumatogroup.com/en/insights/blog/finops-ia-agentica 2026-07-09T19:41:25Z https://sumatogroup.com/en/insights/blog/ia-multimodal-negocio <p>For years, enterprise artificial intelligence lived boxed into a single modality: text in, text out. In 2026 that frontier dissolved. The models reaching the market today listen to a call, read a scanned document, look at a photograph of a fault, and reason over a video clip, all within the same conversation. Multimodal AI has stopped being a flashy demonstration and become business infrastructure. And that fundamentally changes how we design customer service, operations, and quality control.</p> <p>For years, enterprise artificial intelligence lived boxed into a single modality: text in, text out. In 2026 that frontier dissolved. The models reaching the market today listen to a call, read a scanned document, look at a photograph of a fault, and reason over a video clip, all within the same conversation. Multimodal AI has stopped being a flashy demonstration and become business infrastructure. And that fundamentally changes how we design customer service, operations, and quality control.</p> <img src="https://track.hubspot.com/__ptq.gif?a=8327437&amp;k=14&amp;r=https%3A%2F%2Fsumatogroup.com%2Fen%2Finsights%2Fblog%2Fia-multimodal-negocio&amp;bu=https%253A%252F%252Fsumatogroup.com%252Fen%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Inteligencia Artificial Thu, 09 Jul 2026 19:41:25 GMT andres.lozada@sumatogroup.com (Andrés Lozada) https://sumatogroup.com/en/insights/blog/ia-multimodal-negocio 2026-07-09T19:41:25Z https://sumatogroup.com/en/insights/blog/observabilidad-con-ia <p>For years, the promise of observability was clear: see everything happening inside your systems so you can respond fast when something fails. But in July 2025, "responding fast" is no longer enough. When a digital storefront loses sales by the minute or an industrial operation halts a line, the real goal is for the incident never to happen at all. Artificial intelligence is moving observability from a reactive model—firefighting—to a predictive one: anticipating the failure before the user feels it. At SUMāTO we see this transition as the most significant shift in technology operations of the past decade.</p> <p>For years, the promise of observability was clear: see everything happening inside your systems so you can respond fast when something fails. But in July 2025, "responding fast" is no longer enough. When a digital storefront loses sales by the minute or an industrial operation halts a line, the real goal is for the incident never to happen at all. Artificial intelligence is moving observability from a reactive model—firefighting—to a predictive one: anticipating the failure before the user feels it. At SUMāTO we see this transition as the most significant shift in technology operations of the past decade.</p> <img src="https://track.hubspot.com/__ptq.gif?a=8327437&amp;k=14&amp;r=https%3A%2F%2Fsumatogroup.com%2Fen%2Finsights%2Fblog%2Fobservabilidad-con-ia&amp;bu=https%253A%252F%252Fsumatogroup.com%252Fen%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Operación y Soporte Thu, 09 Jul 2026 19:41:25 GMT andres.lozada@sumatogroup.com (Andrés Lozada) https://sumatogroup.com/en/insights/blog/observabilidad-con-ia 2026-07-09T19:41:25Z https://sumatogroup.com/en/insights/blog/ciberseguridad-ia-generativa <p>For years, the question in technology committees was how to use artificial intelligence to defend ourselves better. In 2025 the conversation changed: now the very generative AI we adopt to gain productivity opens an attack surface that no traditional firewall was designed to cover. An assistant connected to your documents, a chatbot serving customers, or a copilot writing code are not simple applications; they are systems that interpret language, and language can be manipulated. That is the new frontier of cybersecurity, and it is worth understanding before an incident explains it for you.</p> <p>For years, the question in technology committees was how to use artificial intelligence to defend ourselves better. In 2025 the conversation changed: now the very generative AI we adopt to gain productivity opens an attack surface that no traditional firewall was designed to cover. An assistant connected to your documents, a chatbot serving customers, or a copilot writing code are not simple applications; they are systems that interpret language, and language can be manipulated. That is the new frontier of cybersecurity, and it is worth understanding before an incident explains it for you.</p> <img src="https://track.hubspot.com/__ptq.gif?a=8327437&amp;k=14&amp;r=https%3A%2F%2Fsumatogroup.com%2Fen%2Finsights%2Fblog%2Fciberseguridad-ia-generativa&amp;bu=https%253A%252F%252Fsumatogroup.com%252Fen%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Ciberseguridad Thu, 09 Jul 2026 19:41:25 GMT andres.lozada@sumatogroup.com (Andrés Lozada) https://sumatogroup.com/en/insights/blog/ciberseguridad-ia-generativa 2026-07-09T19:41:25Z https://sumatogroup.com/en/insights/blog/contact-center-autonomo <p>For years, the promise of artificial intelligence in customer service fell short: chatbots that answered questions but resolved nothing, assistants that grasped intent but ended up escalating everything to a human agent. In October 2025, that gap closed. The autonomous contact center stopped being a lab vision and became an operational reality: cognitive systems that converse, decide and, above all, execute. At SUMāTO we see it every day with Aliee OnePoint. Let me explain what this means for your operation.</p> <p>For years, the promise of artificial intelligence in customer service fell short: chatbots that answered questions but resolved nothing, assistants that grasped intent but ended up escalating everything to a human agent. In October 2025, that gap closed. The autonomous contact center stopped being a lab vision and became an operational reality: cognitive systems that converse, decide and, above all, execute. At SUMāTO we see it every day with Aliee OnePoint. Let me explain what this means for your operation.</p> <img src="https://track.hubspot.com/__ptq.gif?a=8327437&amp;k=14&amp;r=https%3A%2F%2Fsumatogroup.com%2Fen%2Finsights%2Fblog%2Fcontact-center-autonomo&amp;bu=https%253A%252F%252Fsumatogroup.com%252Fen%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Inteligencia Artificial Thu, 09 Jul 2026 19:41:25 GMT andres.lozada@sumatogroup.com (Andrés Lozada) https://sumatogroup.com/en/insights/blog/contact-center-autonomo 2026-07-09T19:41:25Z https://sumatogroup.com/en/insights/blog/resiliencia-integrada <p>It's 2:47 in the morning and a ransomware message appears on the data center screens. In that instant, three questions strike at once: how do we keep operating today, how far did the attacker get, and how do we recover the systems without reinfecting ourselves? For years, each of those questions lived in a different team, with its own plan, its own tool, and its own meeting. In 2025 that separation stopped being sustainable. Resilience is no longer managed in silos: continuity, cybersecurity, and recovery are a single discipline or they are nothing.</p> <p>It's 2:47 in the morning and a ransomware message appears on the data center screens. In that instant, three questions strike at once: how do we keep operating today, how far did the attacker get, and how do we recover the systems without reinfecting ourselves? For years, each of those questions lived in a different team, with its own plan, its own tool, and its own meeting. In 2025 that separation stopped being sustainable. Resilience is no longer managed in silos: continuity, cybersecurity, and recovery are a single discipline or they are nothing.</p> <img src="https://track.hubspot.com/__ptq.gif?a=8327437&amp;k=14&amp;r=https%3A%2F%2Fsumatogroup.com%2Fen%2Finsights%2Fblog%2Fresiliencia-integrada&amp;bu=https%253A%252F%252Fsumatogroup.com%252Fen%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Ciberseguridad Continuidad y Resiliencia Thu, 09 Jul 2026 19:41:25 GMT andres.lozada@sumatogroup.com (Andrés Lozada) https://sumatogroup.com/en/insights/blog/resiliencia-integrada 2026-07-09T19:41:25Z https://sumatogroup.com/en/insights/blog/soberania-dato-latam <p>When an organization in LATAM adopts artificial intelligence, the first technical question is usually which model to use. The question that really matters, however, comes afterward: where will your data live when that model processes it? In 2025, with generative AI embedded in customer service, finance, and operations flows, data residency stopped being an infrastructure detail and became a business decision criterion. Knowing where your data resides, who can access it, and under what local rules it is governed is no longer optional.</p> <p>When an organization in LATAM adopts artificial intelligence, the first technical question is usually which model to use. The question that really matters, however, comes afterward: where will your data live when that model processes it? In 2025, with generative AI embedded in customer service, finance, and operations flows, data residency stopped being an infrastructure detail and became a business decision criterion. Knowing where your data resides, who can access it, and under what local rules it is governed is no longer optional.</p> <img src="https://track.hubspot.com/__ptq.gif?a=8327437&amp;k=14&amp;r=https%3A%2F%2Fsumatogroup.com%2Fen%2Finsights%2Fblog%2Fsoberania-dato-latam&amp;bu=https%253A%252F%252Fsumatogroup.com%252Fen%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Nube Ciberseguridad Thu, 09 Jul 2026 19:41:25 GMT andres.lozada@sumatogroup.com (Andrés Lozada) https://sumatogroup.com/en/insights/blog/soberania-dato-latam 2026-07-09T19:41:25Z https://sumatogroup.com/en/insights/blog/tendencias-ti-2026 <p>December arrives with the pressure of closing out the year and, almost in the same breath, of committing the investment agenda for 2026. After two years of artificial intelligence pilots, the board's question is no longer whether AI creates value, but how you operate it with discipline, governance and resilience once autonomous agents begin to execute real processes. In my experience with organizations across LATAM, this is the conversation that will separate those who capitalize on the next wave from those who accumulate technical and regulatory debt.</p> <p>December arrives with the pressure of closing out the year and, almost in the same breath, of committing the investment agenda for 2026. After two years of artificial intelligence pilots, the board's question is no longer whether AI creates value, but how you operate it with discipline, governance and resilience once autonomous agents begin to execute real processes. In my experience with organizations across LATAM, this is the conversation that will separate those who capitalize on the next wave from those who accumulate technical and regulatory debt.</p> <img src="https://track.hubspot.com/__ptq.gif?a=8327437&amp;k=14&amp;r=https%3A%2F%2Fsumatogroup.com%2Fen%2Finsights%2Fblog%2Ftendencias-ti-2026&amp;bu=https%253A%252F%252Fsumatogroup.com%252Fen%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Nube Ciberseguridad Inteligencia Artificial Thu, 09 Jul 2026 19:41:25 GMT andres.lozada@sumatogroup.com (Andrés Lozada) https://sumatogroup.com/en/insights/blog/tendencias-ti-2026 2026-07-09T19:41:25Z https://sumatogroup.com/en/insights/blog/estado-ia-empresarial-2026 <p>At the midpoint of 2026, the conversation about enterprise artificial intelligence changed in tone. It is no longer about proving that the technology works—that much is clear—but about answering a more uncomfortable question: where is the real value? After two years of pilots, announcements, and promises, the moment has come for an honest assessment. And the assessment, as almost always in enterprise technology, is uneven: there are cases that already generate measurable return and others that still live in the PowerPoint deck. At SUMāTO we support LATAM organizations through that transition, and this is our mid-year cut.</p> <p>At the midpoint of 2026, the conversation about enterprise artificial intelligence changed in tone. It is no longer about proving that the technology works—that much is clear—but about answering a more uncomfortable question: where is the real value? After two years of pilots, announcements, and promises, the moment has come for an honest assessment. And the assessment, as almost always in enterprise technology, is uneven: there are cases that already generate measurable return and others that still live in the PowerPoint deck. At SUMāTO we support LATAM organizations through that transition, and this is our mid-year cut.</p> <img src="https://track.hubspot.com/__ptq.gif?a=8327437&amp;k=14&amp;r=https%3A%2F%2Fsumatogroup.com%2Fen%2Finsights%2Fblog%2Festado-ia-empresarial-2026&amp;bu=https%253A%252F%252Fsumatogroup.com%252Fen%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Inteligencia Artificial Datos y Analítica Thu, 09 Jul 2026 19:41:25 GMT andres.lozada@sumatogroup.com (Andrés Lozada) https://sumatogroup.com/en/insights/blog/estado-ia-empresarial-2026 2026-07-09T19:41:25Z