Aliee OnePoint — Cognitive omnichannel Contact Center.
Voice, chat, WhatsApp, and email in a single cognitive engine that doesn't just converse—it executes transactions in your CRM/ERP. One experience, every channel, measurable results.
Customers switch channels; the conversation is never lost. OnePoint unifies voice, chat, WhatsApp, and email in a cognitive engine with shared memory and context.
Voice
Natural phone support, with real-time understanding and action.
Chat
Web and app with resolutive answers, not endless menus.
Conversations that move requests forward end to end.
Automatic classification, response, and execution of requests.
It doesn't just converse. It executes.
Most bots reply. OnePoint resolves: it checks balances, updates records, schedules, collects payments, and closes cases by executing real transactions in your CRM/ERP—with governance and traceability.
What your operation gains with OnePoint.
A better experience for the customer and lower cost for you—measurable in every interaction.
Resolves on first contact
+75% autonomous resolution and +30 pp in FCR: the customer gets an answer and an action at the same moment, with no reassignments or waiting.
Lowers cost per contact
−45% cost per interaction by automating the repetitive work across every channel, freeing agents for complex cases.
One experience, every channel
Voice, chat, WhatsApp, and email share memory and context. The customer switches channels and the conversation continues, with no need to repeat.
It executes, not just responds
It checks, updates, schedules, and collects by executing real transactions in your CRM/ERP: it closes the case, it doesn't just inform.
24/7 operation with no queues
It handles unlimited volume in parallel, at any hour, while maintaining a CSAT >4.5/5.
Governance and compliance
Every interaction is traced and stays within policy, ready for audit and regulated environments.
What your committee can measure.
Ready to operate on your core.
Unify your channels
We connect voice, chat, WhatsApp, and email to a single cognitive engine.
Integrate your CRM/ERP
OnePoint reads from and writes to your systems to resolve and execute, not just inform.
Define policies and guardrails
Rules, limits, and escalation to a human agent when appropriate.
Measure and improve
Dashboards for deflection, FCR, CSAT, and cost per contact under continuous improvement.
Support that resolves on first contact.
Customer service
Inquiries, requests, and after-sales resolved end to end.
Collections
Reminders, negotiation, and recording of agreements in the system.
Appointments and scheduling
Automatic booking, confirmation, and rescheduling.
Sales and retention
Qualification, offers, and opportunity updates in the CRM.
Technical support
Guided diagnosis and execution of actions with no waiting.
Surveys and NPS
Conversational feedback capture with closed-loop follow-up.
The platform. Everything plugs in as a module.
OnePoint Platform is the foundation: modules (Contact Center, PBX, CRM, Marketing, Campaigns) and Aliee cognitive agents plug into it. One platform, unified governance and data.
OnePoint Platform
The core that orchestrates Aliee Studio, integrations (API/Webhook), configuration, and billing for the entire operation. It is the foundation; everything else is a module that plugs into it.
Aliee Studio
Design and orchestration of cognitive agents and conversational flows.
Integrations
Connectivity via API and Webhook with your business systems (CRM/ERP and apps).
Configuration
Parameters, roles, queues, and policies for the entire platform in one place.
Billing
Consumption metering, prepaid packages, and centralized invoicing.
Modules that plug in
Contact Center · PBX · CRM · Marketing · Campaigns.
Choose your segment.
Business = value edition (fewer minutes and interactions) · Enterprise = full capacity. Prices in USD + tax.
OnePoint · Datasheet.
Specifications for the platform, channels, AI engines, included capabilities, integrations, security, and analytics.
Platform
Omnichannel channels
AI engines (Aliee)
Included capabilities
Integrations
Security, governance, and analytics
What people usually ask about OnePoint.
Which channels does it integrate?+
How is it different from a traditional bot?+
Will it replace my agents?+
Does it integrate with my CRM/ERP?+
What results can I expect?+
Does it maintain context across channels?+
Does it work 24/7?+
Is it compliant and audit-ready?+
How long until it's operational?+
How do I get started?+
See OnePoint resolve on your own channels.
Schedule a demo and a 90-minute assessment: we measure the deflection potential and the savings per contact in your operation.
Request a demo →