Industry · Government

Government.

24/7 citizen services, regulatory compliance, and IT strategic planning (PETI) for the public sector —with control, traceability, and security.

Schedule a diagnostic (90 min) → View use cases →

Why SUMāTO in this sector

Citizens expect service that is fast and transparent.

Slow processes, siloed systems, and demanding IT regulations. SUMāTO modernizes public operations with AI, architecture, and governance aligned to regulatory requirements.

Use cases

10 ways government leverages our portfolio.

Aliee OnePoint

Citizen service

Inquiries and transactions resolved 24/7 across multiple channels.

Automation

Online services

Automation of requests, validations, and responses.

PETI

Strategic IT Plan

Technology planning required by public-sector regulation.

EA / TOGAF

Government architecture

Enterprise architecture aligned to reference frameworks.

Data Platform

Analytics for public policy

Data for decision-making and accountability.

Cybersecurity

Critical infrastructure

Protection of citizen services and data.

DRP / BCP

Service continuity

Availability of essential citizen services.

GaleónVDI

Workspace for public employees

Secure, centrally managed desktops.

Automation

Document management

Traceability and auditable digital records.

Aliee

Regulatory assistant

AI-powered inquiries on regulations and procedures.

Best practices

How we ensure results in government.

Start with an assessment

Diagnostic before investing: clear gaps, priorities, and business case.

Integrate on the core

We activate value on your current systems, without rip & replace.

Prioritize by impact

Use cases ranked by return and feasibility, not by trend.

Data governance and security

Compliance, traceability, and guardrails by design.

Human-in-the-loop

AI handles the repetitive work; people handle what requires judgment.

Measure and improve

Metrics the committee reviews; operations improve continuously.

Methodologies

The method we deliver with.

Diagnostic, strategy, execution, and resilience, applied to the context of your industry.

Diagnostic (Assessments)

We evaluate readiness, maturity, and risk before starting — view assessments.

Strategy & Architecture

PETI and enterprise architecture with TOGAF — learn more.

Project execution

PMI, Scrum, and Design Thinking based on the challenge — agile projects.

Resilience

Continuity and recovery with DRP and BCP — view continuity.

Why SUMāTO

Experience that spans industries.

We have delivered across very different sectors —banking, government, healthcare, telco, retail, energy— and that cross-industry learning accelerates each project and reduces its risk.

9 years

Mission-critical operations in LATAM

Experience in regulated, highly complex sectors.

Agnostic

The best technology for your case

We integrate proprietary and partner software; no lock-in to a single brand.

End-to-end

Accountable for the outcome

From strategy to 24/7 operations, a single firm is accountable.

Portfolio

AI, data, automation, and security

Capabilities that combine according to each industry's needs.

Cross-sector

Learning across industries

What works in banking or telco accelerates healthcare, retail, or government.

On your core

Without replacing what you already have

Protects your investment and reduces the risk of each project.

Frequently asked questions

What the public sector typically asks.

How does artificial intelligence improve citizen service?+

At SUMāTO we design conversational assistants and self-service flows that resolve common transactions, guide people to the right channel, and free teams to focus on complex cases. AI integrates with your existing systems to deliver consistent answers across multiple channels, with human oversight and control over the information that is shared. Learn about our approach in OnePoint.

How do you guarantee data sovereignty and residency?+

We work with architectures that let you define where each piece of data is stored and processed, respecting the residency requirements applicable to public administration. At SUMāTO we configure regions, encryption, and access controls so that sensitive information remains under your institution's policies. We help you choose the right deployment model in our Cloud and enterprise architecture offerings.

What cybersecurity measures do you apply to protect public services?+

We adopt a layered approach: identity management, continuous monitoring, endpoint protection, and incident response. At SUMāTO we support risk assessment, the hardening of your platforms, and the training of your teams, aligning controls with recognized frameworks. The goal is to reduce exposure and protect citizens' information. See the details in cybersecurity.

How do you ensure the continuity of critical services?+

We define continuity and recovery plans so that essential services remain available in the face of incidents or disruptions. At SUMāTO we implement replicas, backups, and tested recovery procedures, with time objectives agreed with your institution. This protects day-to-day operations and citizen trust. Learn about our recovery solution in SyncDR.

Where should technology modernization begin?+

We recommend starting with a diagnostic of your systems, processes, and capabilities, to prioritize high-impact, low-risk initiatives. At SUMāTO we lay out a gradual roadmap that modernizes without interrupting operations, reusing what works and integrating new capabilities. This structured framework enables sustainable decisions. Explore our approach to enterprise architecture.

How do you support transparency and information traceability?+

We enable audit logs, version control, and data traceability, so you can demonstrate how information is accessed, processed, and shared. At SUMāTO we integrate these controls into the platforms to simplify reporting and accountability, without friction for your teams. Traceability rests on a well-defined architecture, like the one we describe in enterprise architecture.

The first step

Let's bring this to your government operations.

Schedule a 90-minute diagnostic and we will prioritize the highest-impact use cases for your organization.

Schedule a diagnostic (90 min) →