Government.
24/7 citizen services, regulatory compliance, and IT strategic planning (PETI) for the public sector —with control, traceability, and security.
Slow processes, siloed systems, and demanding IT regulations. SUMāTO modernizes public operations with AI, architecture, and governance aligned to regulatory requirements.
12 ways government leverages our portfolio.
Consulting regulations and procedures
Answers questions about procedures and rules by citing the specific provision that applies, its date, and its current version. Officials stop searching through regulations amended several times over, and the public gets the same answer whichever desk, shift, or office they come to.
Reading files and applications
Pulls from each application the data the procedure requires and flags what is missing or does not match the official registers available. Review starts on what is flagged, and corrections are requested once and in full, rather than across three successive notices weeks apart.
Procedures end to end
The application moves through its steps with the statutory clock running, is validated against the available registers, and is resolved or referred to whoever is responsible. The citizen sees its status without calling, and every action carries an owner, a date, and a reason, which is what a review demands.
Verification between agencies
Checks against official sources what the citizen already declared to another agency, instead of asking for the paper certificate again. Fewer documents to supply and fewer journeys, and a recorded verification with its source and date that supports the decision if anyone questions it.
Oversight and accountability reporting
Gathers the data oversight bodies require on the set schedule, builds the report in their format, and warns when a figure is missing or a deadline is close. The report stops being assembled by hand against the clock, and every submission keeps its version for later review.
Demand for public services
Which procedures concentrate the load, at what point in the year, in which time band, and in which area. It allows capacity to be sized ahead of the predictable peak and shows which procedure is worth simplifying first, on evidence rather than on the instincts of the longest-serving official.
Tracking public programmes
Measures the real delivery and reach of each programme — how many people it reaches and where — not just the budget committed. It gives management a basis to correct in time and to explain results with figures, both to oversight bodies and to the public.
Data quality across registers
Detects duplicates, inconsistencies, and gaps between the registers different areas maintain, and shows which ones contradict each other. It is the step before any data-based decision, and it usually explains why two official reports from the same agency give different figures for the same thing.
Protecting citizens' data
Access by role and by procedure, encryption, and a log of every consultation of a personal record. The agency can show who accessed it, when, and why — the first question asked after an incident, and the one usually answered today by reconstructing it partially by hand.
A traceable electronic file
Every action is attached to its file with its date and signature, and is found by what it contains rather than by how whoever filed it named it. Answering a court order or a freedom-of-information request goes from a search lasting days to a query lasting minutes.
Citizen contact at any hour
Status of a procedure, requirements, appointments, and offices, handled by phone, web, or messaging outside office hours. Anything needing judgment reaches the official with the query identified and the file loaded, without the citizen having to explain their case from the beginning.
Guidance on procedures
Explains in plain language what each person needs to present given their circumstances, how long it takes, what it costs, and what happens next. It removes the visits that existed only to ask which documents to bring, and with them the queues for those who genuinely needed the desk.
How we ensure results in Government.
Start with an assessment
Diagnose first and invest after: what is missing, what is urgent, and what it costs.
Build on what you already have
We work on your current systems, without replacing them.
Prioritize by impact
We rank the cases by what they save and by how easy they are to put in place.
Protected data, clear rules
Who can see what, a record of every access, and limits set from the start.
A person has the last word
Technology does the repetitive work; what needs judgment stays with your team.
Measure and improve
Indicators your committee reviews, so you can correct as you go.
The method we deliver with.
Diagnostic, strategy, execution, and resilience, applied to the context of your industry.
Diagnostic (Assessments)
We evaluate readiness, maturity, and risk before starting — view assessments.
Strategy & Architecture
PETI and enterprise architecture with TOGAF — learn more.
Project execution
PMI, Scrum, and Design Thinking based on the challenge — agile projects.
Resilience
Continuity and recovery with DRP and BCP — view continuity.
Experience that spans industries.
We have delivered across very different sectors —banking, government, healthcare, telco, retail, energy— and that cross-industry learning accelerates each project and reduces its risk.
Mission-critical operations in LATAM
Experience in regulated, highly complex sectors.
The best technology for your case
We integrate our own software and our partners'; we do not tie you to one vendor.
We answer for the outcome
From strategy to 24/7 operations, a single firm is accountable.
AI, data, automation, and security
Capabilities that combine to fit what each industry needs.
What we learn in one sector serves another
What works in banking or telco accelerates healthcare, retail, or government.
Without replacing your systems
It protects your investment and reduces the risk of every project.
What the public sector typically asks.
How does artificial intelligence improve citizen service?+
How do you guarantee data sovereignty and residency?+
What cybersecurity measures do you apply to protect public services?+
How do you ensure the continuity of critical services?+
Where should technology modernization begin?+
How do you support transparency and information traceability?+
How we solve for Government.
The capabilities with the most traction in this sector, and why.
Cybersecurity
citizen data and critical services that cannot stop.
Automation (RPA)
citizen procedures, case files and document management.
Artificial Intelligence
assisted citizen services and data analysis for public policy.
Cybersecurity Assessment
A downed public service has no commercial alternative: citizens can't switch providers. The assessment ranks gaps by their impact on service continuity.
Government, in depth.
- Data privacy and governance — what the new regulatory era demands.
- WannaCry: lessons from the new era of ransomware — why patching is still the first line of defense.
- RPA: automating repetitive back-office work — where it frees real capacity.
Let's bring this to your government operations.
Schedule a 90-minute diagnostic and we will prioritize the highest-impact use cases for your organization.
Schedule a diagnostic (90 min) →