Healthcare.
A better patient experience, streamlined medical records, and 24/7 operations for the healthcare sector—powered by AI, data, and clinical information security.
Overbooked schedules, fragmented data, and demanding regulatory requirements. SUMāTO digitizes and brings intelligence to clinical and administrative operations.
12 ways Healthcare leverages our portfolio.
Pre-consultation triage
Collects the symptoms, medication, and history the patient reports and hands them to the clinician before the appointment. Whoever calls is told which service to attend without waiting for someone to pick up, and the consultation starts with the information organised rather than with ten minutes of basic history-taking.
Clinical notes from dictation
The clinician dictates and the note lands structured in the record, with diagnoses, instructions, and medication in their fields. It recovers the time that goes into writing up after each patient, the history is complete the same day, and no episode gets closed a week later from memory.
Scheduling, confirmations, and rebooking
Confirms the appointment through the channel the patient uses, rebooks when they give notice, and offers the freed slot to whoever is on the waiting list. The diary fills itself, no-shows stop being lost specialist time, and admissions stop spending the morning calling patients one by one.
Insurer authorisations
Prepares the request with the documentation each payer demands, submits it, and tracks its status through to the answer, chasing when the deadline passes. The patient knows where they stand before arriving, and the admin team stops chasing paperwork by phone or finding out about a refusal on the day.
Billing and payer reconciliation
Builds the invoice from what was actually done, cross-checks it against what each insurer recognises, and sets the differences aside with the reason for each. Finance works on what does not match instead of reviewing the whole batch, and queries are answered with the support already gathered.
Occupancy and waiting times
How many patients pass through each service, how long they wait at each point, and where the bottleneck genuinely forms. It lets you move resources before the waiting room makes the point, and support opening an extra clinic, shift, or theatre with figures rather than impressions.
Outcomes and clinical follow-up
Brings together outcome indicators by service and patient type: readmissions, complications, treatment adherence, and time to diagnosis. It gives the clinical committee a shared, comparable basis for reviewing practice, instead of debating impressions or the individual case each person happens to remember.
Demand and resource planning
Anticipates the load by season, day of the week, and time band from the institution's own history. Useful for planning staff, theatres, and beds weeks in advance, rather than reacting once the pressure is already there and the only remaining option is paying overtime.
Protecting the clinical record
Access is granted by role and by episode, so each clinician sees what they need in order to treat rather than the whole centre's history. Every consultation is logged, and if a complaint or an inspection arrives the trail already exists, with nothing to reconstruct after the fact.
A complete, findable record
Reports, images, consents, and laboratory results are attached to the episode they belong to and are found by what they contain, not by where they were filed. The clinician stops piecing the history together out of three systems and stops reordering a test that already exists.
Patient contact at any hour
Appointments, available results, instructions before a test, or the status of a request, handled by voice or chat on the channel the patient already uses. Anything needing clinical judgment is passed to the right person with the context gathered, without the patient explaining their case twice.
Patient preparation and follow-up
Explains how to prepare for a test, what to bring, how long it takes, and what to expect afterwards, then follows up with treatment and check-up reminders. It cuts repeat calls and, above all, the last-minute cancellations caused by arriving unprepared, which are lost theatre hours.
How we ensure results in Healthcare.
Start with an assessment
Diagnose first and invest after: what is missing, what is urgent, and what it costs.
Build on what you already have
We work on your current systems, without replacing them.
Prioritize by impact
We rank the cases by what they save and by how easy they are to put in place.
Protected data, clear rules
Who can see what, a record of every access, and limits set from the start.
A person has the last word
Technology does the repetitive work; what needs judgment stays with your team.
Measure and improve
Indicators your committee reviews, so you can correct as you go.
The method behind our delivery.
Assessment, strategy, execution, and resilience, applied to the context of your industry.
Assessments
We evaluate readiness, maturity, and risk before we begin — view assessments.
Strategy & Architecture
IT strategic planning and enterprise architecture with TOGAF — learn more.
Project execution
PMI, Scrum, and Design Thinking based on the challenge — agile projects.
Resilience
Continuity and recovery with DRP and BCP — view continuity.
Experience that spans industries.
We have delivered across very different sectors—banking, government, healthcare, telco, retail, energy—and that cross-sector learning accelerates every project while reducing its risk.
Mission-critical operations in LATAM
Experience in regulated, highly complex sectors.
The best technology for your case
We integrate our own software and our partners'; we do not tie you to one vendor.
We answer for the outcome
From strategy to 24/7 operations, a single firm is accountable.
AI, data, automation, and security
Capabilities that combine to fit what each industry needs.
What we learn in one sector serves another
What works in banking or telco accelerates healthcare, retail, or government.
Without replacing your systems
It protects your investment and reduces the risk of every project.
What people usually ask in Healthcare.
How does AI improve patient care and appointment scheduling?+
How do you protect the privacy of patients' clinical data?+
What cybersecurity measures do you recommend for a healthcare institution?+
How do you ensure the continuity of the hospital's mission-critical systems?+
What administrative tasks can be automated in a clinic?+
How does analytics help you make better decisions in healthcare?+
How we solve for Healthcare.
The capabilities with the most traction in this sector, and why.
Artificial Intelligence
diagnostic support, medical records management and scheduling optimization.
Cybersecurity
sensitive clinical information and connected medical equipment that cannot go offline.
Automation (RPA)
admissions, authorizations and payer billing.
AI Readiness Assessment
Before bringing AI into a clinical environment you need to know whether your data, infrastructure and processes can sustain it. The assessment determines that and ranks use cases by impact.
Healthcare, in depth.
- Risk and security in enterprise AI — what to review before you scale.
- From chatbots to autonomous agents — what changes when AI decides and acts.
- DevSecOps: security by design — embedding controls without slowing delivery.
Let's bring this to your Healthcare operations.
Schedule a 90-minute assessment and we'll prioritize the highest-impact use cases for your organization.
Schedule an assessment (90 min) →