Insurance.
Faster claims, efficient underwriting, and fraud detection for insurers—powered by cognitive AI and analytics across your operation.
Manual processes, fraud, and long turnaround times erode profitability and trust. SUMāTO automates and brings intelligence to the entire insurance lifecycle.
10 ways Insurance leverages our portfolio.
Claims service
Omnichannel claims reporting and tracking, executed directly in your system.
Underwriting
Automated policy evaluation and issuance.
Claims management
Cognitive agents that resolve and execute claims end to end.
Fraud detection
Analytical models to identify suspicious claims.
Actuarial models
Data-driven risk analytics and pricing.
Workstation for agents and brokers
Secure access to systems from any device.
Data protection
Security and compliance for sensitive policyholder data.
Operational continuity
Resilience against incidents in policy and claims systems.
Policy processing
Document reading and management of contracts and endorsements.
Strategy and architecture
Technology modernization and a roadmap for the insurance business.
How we ensure results in Insurance.
Start with an assessment
Diagnose before you invest: clear gaps, priorities, and business case.
Integrate on the core
We unlock value on your existing systems, with no rip & replace.
Prioritize by impact
Use cases ranked by return and feasibility, not by hype.
Data governance and security
Compliance, traceability, and guardrails by design.
Human-in-the-loop
AI handles the repetitive work; people handle what requires judgment.
Measure and improve
Metrics the committee reviews; operations improve continuously.
The method we deliver with.
Diagnostics, strategy, execution, and resilience, applied to the context of your industry.
Diagnostics (Assessments)
We evaluate readiness, maturity, and risk before we begin — view assessments.
Strategy & Architecture
IT strategic planning and enterprise architecture with TOGAF — learn more.
Project execution
PMI, Scrum, and Design Thinking depending on the challenge — agile projects.
Resilience
Continuity and recovery with DRP and BCP — view continuity.
Experience that spans industries.
We have delivered across very different sectors—banking, government, healthcare, telco, retail, energy—and that cross-cutting experience accelerates every project and reduces its risk.
Mission-critical operations in LATAM
Experience in regulated, highly complex sectors.
The best technology for your case
We integrate our own software and partner solutions; we don't lock you into a brand.
Accountable for the outcome
From strategy to 24/7 operations, a single firm is accountable.
AI, data, automation, and security
Capabilities that combine to fit the needs of each industry.
Learning across industries
What works in banking or telco accelerates healthcare, retail, or government.
Without replacing what you already have
Protects your investment and reduces the risk of every project.
What Insurance clients often ask.
How does artificial intelligence improve claims service and management?+
Artificial intelligence lets you handle inquiries continuously, prioritize each claim, and guide policyholders step by step. At SUMāTO, we connect conversational assistants to your systems to speed up first response, reduce resolution times, and free your teams from repetitive tasks. Explore our approach in OnePoint and in Analytics.
Can underwriting and policy management be automated?+
Yes. With automation, you can validate data, calculate preliminary risk, issue documentation, and update policies without manual intervention at every step. This reduces errors, shortens issuance cycles, and keeps information consistent across areas. Our team integrates these workflows with your current platforms so they run end to end. Find out how in RPA Automation.
How does analytics help detect fraud?+
Analytics identifies unusual patterns, cross-references information across claims, and flags cases that require human review. This way, you focus investigative effort where it adds the most value and protect the profitability of your portfolio. We design models tailored to your business rules and data sources, with clear explanations for every alert. See our Analytics practice.
How do you support regulatory compliance in the insurance sector?+
We help you structure processes with traceability, automated controls, and auditable records that make it easier to respond to regulators and auditors. We define workflows that document every decision and retain the necessary evidence, so you keep control without slowing down operations. We combine automation with Cybersecurity best practices to protect your policyholders' sensitive information.
What options are there to ensure operational continuity?+
To sustain operations during incidents, we replicate and synchronize your critical data and systems so you can recover service quickly. This protects policyholder service and claims management even in adverse scenarios. We define recovery objectives aligned with your reality and test them periodically. Discover SyncDR for backup and continuity.
How does all of this translate into a better customer experience?+
When service is agile, information is consistent, and processes respond on time, policyholders feel a sense of closeness and trust. At SUMāTO, we bring together automation, data, and contact channels so every interaction is clear and effective. The result is a stronger relationship and teams that devote their time to what truly matters. Start with OnePoint.
Let's bring this to your Insurance operation.
Schedule a 90-minute diagnostic, and we'll prioritize the highest-impact use cases for your organization.
Schedule a diagnostic (90 min) →