Retail & Consumer.
Omnichannel experience, demand forecasting, and automation for retail —powered by AI, data, and payment security.
Seasonal peaks, omnichannel demands, and tight margins. SUMāTO connects service, data, and operations to sell more and sell better.
12 ways Retail & Consumer leverages our portfolio.
Shopping assistant in the digital channel
Understands what the customer is after even when they do not use the product's exact name, shows alternatives that are actually in stock, and settles questions of size, compatibility, or delivery time. Fewer baskets abandoned over an unanswered question, and fewer returns caused by the wrong choice.
Product listings built from the catalogue
Generates consistent descriptions, attributes, and search text for thousands of references from the information the supplier sends, keeping the brand's tone. The team reviews and approves instead of writing each seasonal listing one by one, which is where weeks currently go.
Replenishment and purchase orders
Works out what to reorder, how much, and when, from actual sales, supplier lead time, seasonality, and shelf space, then raises the order within the approved limits. Fewer stockouts on what sells and less capital tied up in what has not moved for months.
Returns and after-sales
Takes the request, checks it against policy and time limits, generates the label, and follows the case through to the customer's refund. They see where it stands without calling, and the team stops handling every return by email and losing the ones that went unanswered.
Product and price setup across channels
Publishes new lines, price changes, and promotions to store, web, and marketplaces from a single point and at the same moment. It ends the price differences between channels that cause complaints at the till and the improvised discount given to save the sale.
Demand forecasting
Anticipates what will sell by store, reference, and week using your own history and the factors that genuinely matter: season, promotion, weather, local calendar. Useful for buying and distributing ahead of time, rather than reacting once the shelf is empty or the warehouse full.
Customer value and personalisation
Tells apart the one-off buyer from the customer who sustains the business, what each group is worth over time, and what moves them. It lets you aim promotions at those who respond and stop discounting systematically to people who were going to buy anyway.
Profitability by category and store
Allocates margin, logistics cost, shrinkage, and returns cost down to category and store level. It shows what sells heavily but leaves little once reverse logistics is taken out — exactly the conversation aggregate margin hides across whole campaigns.
Protecting payments and customer data
Looks after card and personal data in store, at the till, and in the digital channel, with access control, segmentation, and every consultation logged. The evidence a payment-methods audit asks for is gathered continuously, not assembled at the last minute.
Supplier and operations paperwork
Contracts, commercial terms, delivery notes, product certificates, and rebate agreements become findable by what they contain. Settling a difference with a supplier stops depending on who kept the email and on whether that person is still with the company.
After-sales at any hour
Order status, exchanges, returns, and warranties, handled by voice, chat, or messaging on the channel where the customer already writes. What needs a person arrives with the order, the history, and the previous actions loaded, without asking for the order number again.
Product guidance in store and online
Answers questions on use, compatibility, warranty, and availability from the real catalogue, on the customer's phone or at the point of sale. It takes off shop-floor staff the questions that repeat every day and frees them for the sale that does need judgment.
How we ensure results in Retail & Consumer.
Start with an assessment
Diagnose first and invest after: what is missing, what is urgent, and what it costs.
Build on what you already have
We work on your current systems, without replacing them.
Prioritize by impact
We rank the cases by what they save and by how easy they are to put in place.
Protected data, clear rules
Who can see what, a record of every access, and limits set from the start.
A person has the last word
Technology does the repetitive work; what needs judgment stays with your team.
Measure and improve
Indicators your committee reviews, so you can correct as you go.
The method behind how we deliver.
Assessment, strategy, execution, and resilience, applied to the context of your industry.
Assessments
We evaluate readiness, maturity, and risk before we begin — view assessments.
Strategy & Architecture
PETI and enterprise architecture with TOGAF — learn more.
Project execution
PMI, Scrum, and Design Thinking depending on the challenge — agile projects.
Resilience
Continuity and recovery with DRP and BCP — view continuity.
Experience that spans industries.
We have delivered across very different sectors —banking, government, healthcare, telco, retail, energy— and that cross-industry learning accelerates every project while reducing its risk.
Mission-critical operations in LATAM
Experience in regulated, highly complex sectors.
The best technology for your case
We integrate our own software and our partners'; we do not tie you to one vendor.
We answer for the outcome
From strategy to 24/7 operations, a single firm is accountable.
AI, data, automation, and security
Capabilities that combine to fit what each industry needs.
What we learn in one sector serves another
What works in banking or telco accelerates healthcare, retail, or government.
Without replacing your systems
It protects your investment and reduces the risk of every project.
What Retail & Consumer teams usually ask.
How can AI improve omnichannel service in my retail operation?+
What does SUMāTO offer for loss prevention with video analytics?+
How do demand and inventory analytics help reduce stockouts?+
Is it possible to personalize each customer's experience without losing control?+
How does SUMāTO protect the cybersecurity of payments and customer data?+
Which retail processes are best to automate first?+
How we solve for Retail.
The capabilities with the most traction in this sector, and why.
Data & Analytics
purchase behavior, assortment and price elasticity.
Artificial Intelligence
demand forecasting, personalization and inventory control.
Cloud
seasonal peaks without paying for idle infrastructure the rest of the year.
Data & Analytics Maturity Assessment
In retail nearly every decision —assortment, price, replenishment— depends on data. The assessment determines whether yours can support it and what to fix first.
Retail, in depth.
- From report to insight: self-service analytics — how to move from requesting reports to answering questions.
- Big data in practice: from Hadoop to Spark — which technology solves which problem.
- The real business impact of cloud — beyond cost reduction.
Let's bring this to your Retail & Consumer operation.
Schedule a 90-minute assessment and we'll prioritize the highest-impact use cases for your organization.
Schedule an assessment (90 min) →