Retail & Consumer.

At SUMāTO we integrate your sales and service channels (store, web, app, WhatsApp, and social media) into a single view, with AI assistants that answer inquiries, recommend products, and escalate cases to your human team when appropriate. This delivers consistent, traceable responses at every touchpoint. You can explore our conversational approach in OnePoint and add behavioral analytics with Analytics.

We apply video analytics to your existing cameras to detect patterns associated with shrinkage, stockouts, and atypical in-store behavior, generating real-time alerts for your staff. The goal is to give your loss-prevention team visibility without relying on the manual review of recordings. You can explore these intelligent monitoring capabilities in Sonar and complement them with reporting in Analytics.

We consolidate your sales, turnover, and seasonality data to anticipate demand by product and point of sale, supporting replenishment and allocation decisions. This way your commercial team works with clear projections instead of isolated hunches, protecting the capital tied up in inventory. Learn how we structure these dashboards and models in Analytics, integrated with your existing systems.

Yes. Using the information you already collect, we build segments and recommendations that tailor offers, content, and communications to each customer's profile while maintaining clear business rules. Personalization is activated gradually and measurably, so your team can validate results before scaling. You can orchestrate these interactions from OnePoint and measure their impact with Analytics.

We support your operation with security controls over payment flows and the safeguarding of personal data, including monitoring, access management, and incident response. Our aim is for your business to operate with confidence in every transaction while safeguarding service continuity. You can review our preventive and defensive approach in Cybersecurity, aligned with your physical and digital channels.

We usually start with repetitive, high-volume tasks such as reconciliations, price updates, catalog uploads, and order management, where automation frees up your team's time and reduces errors. We prioritize alongside you based on impact and effort, to deliver early results. Learn how we deploy software robots in RPA Automation and how they connect with your sales systems.