Modern Desktop.
The complete workplace on Microsoft 365 and Google Workspace, managed under defined service levels: user support, document management, intranet, usage analytics and environment security.
Book a 90-minute assessment → See the risks of going without →Modern Desktop is end-to-end administration of the productivity environment —Microsoft 365 or Google Workspace— under a single accountable team: accounts and licences, end-user support, the document structure where information lives, the intranet it travels through, the analytics that show what actually gets used, and the security hygiene that keeps it all under control. Each tier is chosen by number of users and carries a monthly allowance of hours.
The workplace was bought, but nobody administers it.
Most organisations already pay for productivity licences. What tends to be missing is someone answering for the whole environment, day after day.
Licences without governance
Bought for a one-off need, with nobody checking who uses them; the spend grows unchallenged.
Scattered information
Files spread across teams, mailboxes and personal drives, with no structure people recognise.
Informal joiners and leavers
Every arrival and departure is handled by hand and from memory, leaving access open that nobody closes.
Corridor support
Questions get answered by asking the colleague who knows: no record, no traceability, nothing learned.
Unknown adoption
You pay for complete tools and use a fraction, with no data showing where the gap sits.
Security left at default
The initial configuration stays as it shipped, and access policies age without review.
Five fronts, one accountable team.
What is usually bought separately —and then ends up with no owner— travels together here, under shared governance and reporting.
User support
Support by email, phone and Teams, with hours included every month and every request on record.
Accounts and licences
User onboarding and offboarding, licence assignment, and periodic review of assigned versus used.
Document management
Site and library structure, permissions by area and by role, and lifecycle and retention rules.
Intranet
Internal portal by area, communication, forms and self-service for what gets asked every day.
Usage analytics
Adoption by tool and by area, and licences assigned versus used, with figures from your own environment.
Environment security
MFA, access policies and permission reviews, with hygiene revisited month after month rather than once.
Monitoring with alert handling
Environment monitoring with hours dedicated to acting on what the alert says, not merely logging it.
Training
A monthly session so people get value from what they already pay for, focused on what your team needs.
What is at stake when the workplace has no owner.
These risks accumulate quietly: none of them stops the business on day one, and they all come due together later.
Access that never closes
People who have left keep access to sensitive information because the offboarding was never completed.
Paying for what is unused
Licences assigned to inactive users, or at a higher tier than needed, month after month.
Information nobody can find
Documents duplicated or lost across personal drives, with competing versions of the same file.
Inherited permissions
Folders opened to the whole organisation for a temporary exception that nobody revisited.
Productivity plateau
You pay for capabilities the team does not know about, and the investment never becomes better work.
Interruptions without record
The same problems recur because nobody measures what fails, how often, and why.
What your organisation gains from a managed workplace.
Predictable cost
A fixed monthly fee per tier, with included hours and the additional-hour rate agreed in writing.
One accountable team
The same team answers for support, documents, intranet, analytics and security, with a monthly report.
Licence spend under control
Reviewing assigned against used turns licensing into a decision backed by figures.
Access risk contained
Onboarding and offboarding with procedure, MFA and permission reviews steadily reduce the exposed surface.
Adoption measured, not assumed
Usage data shows where to train and which tools to stop paying for.
100% remote service
No travel and no idle time billed: attention begins when the request is logged.
How the service is structured.
A model that is simple to choose and simple to audit: the tier is set by number of users, and the included hours are a monthly allowance.
Tier by number of users
Six tiers, from 10 to 300 users. The tier follows company size, not negotiation.
Monthly hour allowance
Each tier includes support and monitoring hours. Anything beyond is billed at the agreed additional-hour rate.
Support channels
Email, phone and Teams, with every request logged and traceable from end to end.
SLA by severity
Response and resolution times agreed according to the impact each request has on your operation.
Monthly report
What was handled, how much of the allowance was consumed, and what the usage analytics show.
12-month agreement
Monthly payment and a fixed price, with the scope of each tier defined before signing.
The workplace as a service, not as a pile of tickets.
Modern Desktop rests on the same capabilities behind our managed operation: it can integrate with Help Desk, NOC and Managed Services under one governance model.
Assessment and transition
We review the current environment, document what exists and plan a transition without disruption for users.
Hygiene before tooling
First we put access, licences and document structure in order; optimising what already works comes after.
Scope in writing
What is included, what is not, and the additional-hour rate are set down in writing before any commitment.
Decisions from data
Usage analytics turn licensing and training into evidence-based decisions rather than assumptions.
Governance and SLA
Measurable commitments, clear roles and a monthly report that sustains accountability.
Continuous improvement
Recurring incidents become training, automation or configuration changes.
What you receive and what we commit to.
- Service scope document covering what is included, what is excluded and the escalation matrix.
- Service Level Agreement (SLA) with response and resolution times by severity.
- Transition and onboarding plan with schedule and acceptance criteria.
- Inventory of users, assigned licences and the document structure under management.
- Joiner and leaver procedure, with every movement on record.
- Monthly service report: requests handled, hour-allowance consumption and availability.
- Adoption report and licences assigned versus used, with recommended adjustments.
- Periodic security review: MFA, access policies and permissions by area.
- Monthly training session, focused on what the usage data shows.
Common questions about Modern Desktop.
How do I know which tier fits us?+
What happens if we use more hours than included?+
Does it work for both Microsoft 365 and Google Workspace?+
Does it include backups and a help desk?+
Is the service delivered on site?+
What does usage analytics cover?+
Does it replace our IT team?+
IT Maturity Assessment
Managing the workplace works better when you know where you are starting from. The assessment inventories the environment, measures maturity by domain and defines what to put in order first.
See what your managed workplace would look like.
In a 90-minute session we review the state of your productivity environment, identify the access and licences worth putting in order, and show you which service tier fits your organisation.
Book a 90-minute assessment →