Logistics & Transportation.

With AI Contact Center, SUMāTO centralizes customer and carrier inquiries into a single AI-assisted channel that answers questions on status, estimated times, and documentation consistently. Tracking agents pull shipment information in real time and provide clear responses, reducing repeat calls. You retain visibility into every interaction and free your team to manage the exceptions that truly require human judgment.

With AI-based video analytics, SUMāTO applies video analytics to your existing cameras to monitor maneuvering yards, docks, and warehouse zones. The system detects unauthorized access, obstructions, and anomalous behavior, and generates alerts so you can act in time. It also helps streamline dock operations and document incidents with visual evidence, strengthening the security of people, cargo, and assets without relying on constant manual surveillance.

With Analytics, SUMāTO integrates data on deliveries, times, costs, and seasonality so you can see patterns and make better decisions. Dashboards help you assess route performance, identify bottlenecks, and anticipate demand by corridor or season. With that visibility, you plan fleet and staffing more precisely, adjust operations before problems arise, and sustain the service level your customers expect.

With RPA Automation, SUMāTO reduces the manual load on waybills, bills of lading, invoices, and reconciliations. The workflows capture data, validate information across systems, and update records without your team repeating copy-and-paste tasks. You gain consistency, reduce data-entry errors, and accelerate administrative processes that previously delayed deliveries and payments, freeing staff time for customer service and logistics coordination.

SUMāTO supports your company with cybersecurity practices designed for connected operations, where management systems, fleet telemetry, and devices share sensitive information. The approach covers access control, monitoring, and incident response, safeguarding the availability of the services that sustain your deliveries. You receive guidance to reduce risks and protect customer and carrier data, without slowing the agility your supply chain needs day to day.

With Continuity & DR (DRaaS), SUMāTO helps you prepare the continuity of your systems in the event of failures, outages, or incidents. Through replication and recovery plans, you reduce the time a disruption affects tracking, service, and dispatch operations. The goal is for your processes to be back up and running quickly and for information to stay protected, so that a technology setback does not halt deliveries or your customer relationships.