Ideas que transforman su operación.

Every December I sit down with our teams and with the leadership committees of several clients across the region to do the same exercise: separate the passing fads from the trends that will truly...

Last week I sat with a team that was proudly celebrating going from a deployment every three months to one every three weeks. Good news, until I asked what happened when something broke in...

In nearly every organization beginning its automation journey, the same conversation surfaces at some point: do we need BPM or RPA? Some teams have already put RPA bots to work without having...

Between 2018 and 2022, virtually every company with more than 500 employees in Latin America deployed some variant of a chatbot. The projects were sold with promises of automating 70% of customer...

Over the past decade, the global artificial intelligence market promised a revolution. Chatbots arrived, promised to transform customer service, and, in most cases, disappointed. Natural language...

There is one question I hear often from executives who have already moved past the "should we use AI?" stage and reached the "how do we do it well?" stage. It is a more honest and more useful...