In nearly every organization beginning its automation journey, the same conversation surfaces at some point: do we need BPM or RPA? ...

E-invoicing is already automated in the part you can see: the document is issued, validated and delivered without anyone touching it. ...

The payroll cycle combines highly automatable work — collecting inputs, validating, generating and reporting — with decisions that are ...

A regulatory report is not judged by how fast it is produced but by whether its content can be substantiated. Automating it well means ...

For years, to automate meant programming a robot to repeat, step by step, exactly what a human told it: open this screen, copy that ...

Between 2018 and 2022, virtually every company with more than 500 employees in Latin America deployed some variant of a chatbot. The ...

Over the past decade, the global artificial intelligence market promised a revolution. Chatbots arrived, promised to transform ...

An automation business case is usually built from an hourly rate times hours saved, and that calculation is wrong in two directions at ...

Inventory is the part of the supply chain where the system and the warehouse disagree, and every downstream calculation inherits that ...

Orchestration is what you need when the individual automations already work and the process still does not. It coordinates the order, ...

An automation that runs unattended has no user to notice when it goes wrong. That single property is why testing it is a different ...

For a decade, automation lived confined to the predictable. If a process had clear rules, fixed fields, and a stable format, a robot ...

The metric most customer service automations are judged on — the share of contacts handled without an agent — measures containment, ...

Extracting data from a document is not one problem. It is three — finding the document, reading the fields, and deciding whether to ...

An RPA estate is not a set of finished projects. It is a set of programs that depend on screens and systems somebody else controls, ...

An automation that runs correctly and that nobody uses has failed. In Colombia and Mexico this is a more common outcome than a ...

For years we talked about automation as if it were synonymous with software robots copying data from one screen to another. It works, ...

The pilot worked, everyone saw it run, and eight months later it is still the only automation in production. This is the most common ...

Reconciling means pairing what the bank reports against what accounting recorded, and explaining every difference. It automates well ...

By 2021, business teams no longer wait for IT to solve their problems: they build workflows in spreadsheets, connect applications with ...

An automation is another user: it signs into systems, reads information and executes operations. The difference is that it does not ...

An automation centre of excellence is the team that decides what gets automated, to what standard it is built, and who answers when ...

Attended automation runs alongside a person, who launches it and decides at the points that require it. Unattended runs on its own, on ...

When the pressure for efficiency mounts, the first question I hear in leadership committees isn't "how do we grow?" but "how do we do ...

Automating the wrong process does not improve it: it entrenches the error and runs it faster, with fewer people watching. There are at ...

Integrating means making two systems exchange data reliably and repeatably. Automating means reducing the human effort of a task. When ...

With only a few weeks left to close out the decade, the board of any organization in LATAM faces the same question: which technologies ...

Process mining rebuilds how a process actually runs from the records your systems already produce. Instead of asking people how they ...

Onboarding a customer combines three things: gathering information, verifying it, and deciding whether to accept the risk. The first ...

For years, those of us on data teams have lived with an uncomfortable contradiction: we invest in modern platforms, we hire analytical ...

Over the past few years, many organizations in the region have discovered the power of software robots: small programs able to copy ...

Every December I sit down with our teams and with the leadership committees of several clients across the region to do the same ...

Procure-to-pay connects a need to a disbursement through five steps: request, approval, order, receipt and payment. It automates well ...

A few months ago, in a meeting with the technology team of a retail-sector client, I heard a phrase that stuck with me: "we have the ...

Every time I visit a client and review how their back-office operates, I find the same pattern: talented people spending hours copying ...

Last week I sat with a team that was proudly celebrating going from a deployment every three months to one every three weeks. Good ...