Ideas que transforman su operación.

In the final weeks of May and throughout June 2023, thousands of organizations around the world discovered that a tool they used every day for something as routine as moving files had become,...

For years, calling a contact center meant the same thing: a menu of options that never covered our case, an endless wait, and the feeling of starting from scratch every time the call was transferred....

The conversation about artificial intelligence dominated every boardroom meeting over the past year. Yet the question almost no one dares to ask out loud is not which model to adopt, but whether the...

For weeks I have been seeing the same thing in meetings with clients and inside SUMāTO: two people ask the same artificial intelligence the same thing and receive answers that seem to come from...

In recent weeks, one name has slipped into hallway conversations, WhatsApp groups, and executive committee meetings: ChatGPT. Launched in late November by OpenAI, this conversational assistant has...

On December 9, 2021, a single line of malicious text was enough to take control of servers across the planet. The cause: a flaw in Log4j, a logging library almost no one outside the Java world knew...

The email lands on an ordinary Tuesday: encrypted files, a ransom note, and a clock counting down. In that moment, the question that decides the outcome is not how much the ransom costs, but a far...

Your data science team built a promising model: it predicted customer churn with notable accuracy in the lab. Six months later, that model still lives in a notebook, having never touched a real...

A decade ago, serving a customer meant waiting for the phone to ring. Today that same customer messages you on WhatsApp at eleven at night, opens a chat on your website in the middle of the afternoon...

For years, corporate security was imagined as a castle: a sturdy wall, a well-guarded moat, and a single point of entry. As long as the equipment, the data, and the people stayed inside the office,...