A metric does not have to be wrong to mislead. Most of the figures that produce bad decisions are calculated correctly and read badly ...

For years, artificial intelligence was, for most companies, a background promise: something that sorted emails, recommended products ...

There is a conversation that recurs in almost every board across the region: the system that runs operations has worked for years, no ...

For years, enterprise chatbots promised much and delivered little: rigid decision trees that replied "I didn't understand your ...

An automation that runs correctly and that nobody uses has failed. In Colombia and Mexico this is a more common outcome than a ...

In recent months, many boards have discovered the same uncomfortable truth: no matter how sophisticated the AI model an organization ...

A decade ago, recovering from an IT disaster meant maintaining a second data center full of standby servers, powered on twenty-four ...

For years we talked about automation as if it were synonymous with software robots copying data from one screen to another. It works, ...

When a vulnerability in a logging library almost no one had heard of put half the internet at risk late last year, many executives ...

For a decade, we data teams have lived with an architecture split in two: on one side the data lake, cheap and flexible, where ...

The pilot worked, everyone saw it run, and eight months later it is still the only automation in production. This is the most common ...

At 3 a.m., the on-call engineer's phone buzzes for the tenth time in an hour. Five of those alerts describe the same incident from ...

I begin this January of 2022 with a conviction I have been developing for months in conversations with technology leaders in Mexico ...

On December 9, 2021, a single line of malicious text was enough to take control of servers across the planet. The cause: a flaw in ...

It is 3:14 in the morning and a disk fills up on the server that runs your ordering platform. No one on your team is awake, but the ...

A landing zone is the set of decisions — accounts, identity, network, controls, cost attribution — that get made once, before any ...

Every time an employee cannot access their email, loses minutes on a call, or waits hours for someone to "get back" to their request, ...

Reconciling means pairing what the bank reports against what accounting recorded, and explaining every difference. It automates well ...

For a decade, the promise was seductive: concentrate all of the organization's data in a single central repository, governed by a ...

By 2021, business teams no longer wait for IT to solve their problems: they build workflows in spreadsheets, connect applications with ...

Imagine your organization did everything right: you patched your servers, trained your team, bought reputable security tools. And yet, ...

The email lands on an ordinary Tuesday: encrypted files, a ransom note, and a clock counting down. In that moment, the question that ...

When two teams bring different figures for the same metric, there is almost never a calculation error: there are two definitions ...

An automation is another user: it signs into systems, reads information and executes operations. The difference is that it does not ...

On May 7, 2021, one of the most significant fuel pipelines in North America shut down its operation. It was not a mechanical failure ...

Your company moved to the cloud in search of agility and savings, and for a while both showed up. Then the invoice arrived: higher ...

An automation centre of excellence is the team that decides what gets automated, to what standard it is built, and who answers when ...

Your data science team built a promising model: it predicted customer churn with notable accuracy in the lab. Six months later, that ...

The hybrid model has stopped being a temporary experiment and become the permanent way many organizations across LATAM operate. What ...

I begin 2021 with a conviction I have been repeating for months in every conversation with clients and with my own team: the security ...

The close of 2020 leaves every board with an uncomfortable certainty: technology has stopped being a support function and become the ...

Data governance is the set of agreements about who defines each data item, who answers for its quality and who may use it. It is not a ...

Just a few months ago, most security teams operated within a reasonably clear perimeter: offices, a corporate network, a handful of ...

Attended automation runs alongside a person, who launches it and decides at the points that require it. Unattended runs on its own, on ...

A decade ago, serving a customer meant waiting for the phone to ring. Today that same customer messages you on WhatsApp at eleven at ...

The cloud has gone from being a medium-term project to a decision that many organizations in LATAM made in a matter of weeks. The ...

Imagine a promotion sells out its inventory in four hours, but your team only finds out when it reviews the report the following ...

For years, the business continuity plan lived in a folder. It was a document that got approved, filed and rarely put to the test. ...

When the pressure for efficiency mounts, the first question I hear in leadership committees isn't "how do we grow?" but "how do we do ...

For years, corporate security was imagined as a castle: a sturdy wall, a well-guarded moat, and a single point of entry. As long as ...

Automating the wrong process does not improve it: it entrenches the error and runs it faster, with fewer people watching. There are at ...

In a matter of weeks, teams across LATAM went from sharing documents in the conference room to editing them simultaneously from ten ...

There are moments when the question stops being "should we enable remote work?" and becomes "can we make it work for everyone, ...

Integrating means making two systems exchange data reliably and repeatably. Automating means reducing the human effort of a task. When ...

A data warehouse stores information already structured and modelled to answer known questions. A lake stores data in its original form ...

For years, the infrastructure conversation was framed as a binary choice: either you kept your systems in your own data center, or you ...

A few days ago, traveling between our offices in Mexico City and Bogota, I opened my laptop in a waiting area and, within seconds, had ...

With only a few weeks left to close out the decade, the board of any organization in LATAM faces the same question: which technologies ...

It is 3:14 in the morning and the billing system has stopped responding. The clock is ticking, orders are piling up and every minute ...

Your IT team spends much of its day putting out fires: a server that keeps rebooting, an email that won't go through, a user who lost ...