Ideas que transforman su operación.

The conversation about artificial intelligence dominated every boardroom meeting over the past year. Yet the question almost no one dares to ask out loud is not which model to adopt, but whether the...

For weeks I have been seeing the same thing in meetings with clients and inside SUMāTO: two people ask the same artificial intelligence the same thing and receive answers that seem to come from...

In recent weeks, one name has slipped into hallway conversations, WhatsApp groups, and executive committee meetings: ChatGPT. Launched in late November by OpenAI, this conversational assistant has...

Your data science team built a promising model: it predicted customer churn with notable accuracy in the lab. Six months later, that model still lives in a notebook, having never touched a real...

A decade ago, serving a customer meant waiting for the phone to ring. Today that same customer messages you on WhatsApp at eleven at night, opens a chat on your website in the middle of the afternoon...

The close of 2020 leaves every board with an uncomfortable certainty: technology has stopped being a support function and become the nervous system of the business. What in January looked like a...

December arrives with a new question in every board meeting: what do we do about generative artificial intelligence? In a matter of weeks it went from being a technical curiosity to a topic on...

When the pressure for efficiency mounts, the first question I hear in leadership committees isn't "how do we grow?" but "how do we do the same with less?" The good news is that there is a concrete,...

Over the past few years, many organizations in the region have discovered the power of software robots: small programs able to copy and paste data, open emails, fill out forms and move information...

For a decade, we data teams have lived with an architecture split in two: on one side the data lake, cheap and flexible, where everything lands —logs, files, events, semi-structured data—; on the...