Most organizations in Latin America already have hundreds of cameras installed, but the uncomfortable truth is that almost no one is ...

You try one of these new language models, it leaves you breathless with the fluency of its answers, and then you ask it about your ...

On March 14, 2023, with the launch of GPT-4, many leadership conversations changed tone: we stopped asking whether generative ...

Over the past few months, one word has crept into every conversation about enterprise technology: copilot. The metaphor is deliberate. ...

For weeks I have been seeing the same thing in meetings with clients and inside SUMāTO: two people ask the same artificial ...

December arrives with a new question in every board meeting: what do we do about generative artificial intelligence? In a matter of ...

In recent weeks, one name has slipped into hallway conversations, WhatsApp groups, and executive committee meetings: ChatGPT. Launched ...

For years, artificial intelligence was, for most companies, a background promise: something that sorted emails, recommended products ...

For years, enterprise chatbots promised much and delivered little: rigid decision trees that replied "I didn't understand your ...

In recent months, many boards have discovered the same uncomfortable truth: no matter how sophisticated the AI model an organization ...

For years we talked about automation as if it were synonymous with software robots copying data from one screen to another. It works, ...

For a decade, we data teams have lived with an architecture split in two: on one side the data lake, cheap and flexible, where ...

At 3 a.m., the on-call engineer's phone buzzes for the tenth time in an hour. Five of those alerts describe the same incident from ...

Your data science team built a promising model: it predicted customer churn with notable accuracy in the lab. Six months later, that ...

The close of 2020 leaves every board with an uncomfortable certainty: technology has stopped being a support function and become the ...

A decade ago, serving a customer meant waiting for the phone to ring. Today that same customer messages you on WhatsApp at eleven at ...

When the pressure for efficiency mounts, the first question I hear in leadership committees isn't "how do we grow?" but "how do we do ...

For years, speaking to a machine and expecting a sensible answer was the stuff of science fiction. In 2019 it stopped being so. ...

Over the past few years, many organizations in the region have discovered the power of software robots: small programs able to copy ...

I have spent months in conversation with business leaders across LATAM who already have dashboards, reports and metrics to spare, and ...

A few months ago, alongside a data team, I reviewed a customer churn prediction model that had been "finished" for nearly a year. It ...

Every December I repeat the same exercise with my team: we close out the year's projects, look at what we promised in January and ask ...

A few months ago, in a meeting with the leadership team of a distribution company, I witnessed a scene that repeats itself across ...

Every time I visit a client in this first half of 2017, the same question comes up, almost always with a hint of skepticism: "Is ...

The first time I saw a Hadoop cluster processing a full day of a retailer's transactions, it became clear to me that the problem was ...