An analytics programme working with data about customers, employees or patients is processing personal data, and that fact changes ...

For years, the conversation about technology costs in companies across the region revolved around a single protagonist: the cloud. ...

An automation business case is usually built from an hourly rate times hours saved, and that calculation is wrong in two directions at ...

In 2024, artificial intelligence stopped being a theoretical debate and became an everyday tool on both sides of the digital trench. ...

Most analytics work stops one step short. The figure is correct, the dashboard is built, and the person who could act on it never sees ...

In the early hours of July 19, 2024, millions of screens across airports, hospitals, banks and data centers turned blue. A single ...

On July 19, 2024, millions of screens around the world turned blue at almost the same moment. Airports halted boarding, hospitals ...

Inventory is the part of the supply chain where the system and the warehouse disagree, and every downstream calculation inherits that ...

Every time your team types a question into an AI assistant, attaches a contract to an automatic summarizer, or connects a model to ...

On May 13, 2024, OpenAI introduced GPT-4o, a model that understands and generates text, audio, and image within a single line of ...

A semantic model is the place where "active customer" and "monthly revenue" are defined once, in a form the reporting tools read ...

The pilot worked. In a controlled demo, the model answered well, the team applauded, and someone uttered the fateful phrase: "this is ...

Orchestration is what you need when the individual automations already work and the process still does not. It coordinates the order, ...

Over the past year, the conversation about artificial intelligence has revolved almost entirely around a single number: parameter ...

Over the past year, copilots have become familiar: a window that suggests code, drafts an email, or summarizes a document while you ...

A few months ago, artificial intelligence governance was a conversation reserved for technical teams. Today, as I open my first ...

2023 was the year generative AI moved from collective astonishment to the mandatory conversation in every executive committee. For ...

For years, calling a contact center meant the same thing: a menu of options that never covered our case, an endless wait, and the ...

An automation that runs unattended has no user to notice when it goes wrong. That single property is why testing it is a different ...

For years, advanced analytics lived behind an invisible barrier: to ask your data a question, someone had to know how to write a ...

For a decade, automation lived confined to the predictable. If a process had clear rules, fixed fields, and a stable format, a robot ...

The conversation about artificial intelligence dominated every boardroom meeting over the past year. Yet the question almost no one ...

Generative AI went from a curiosity to a business imperative in a matter of months. Entire teams draft emails, generate code, and ...

The metric most customer service automations are judged on — the share of contacts handled without an agent — measures containment, ...

In the final weeks of May and throughout June 2023, thousands of organizations around the world discovered that a tool they used every ...

Data residency is where information is physically stored. Neither Colombia nor Mexico forbids it leaving the country, but both ...

Most organizations in Latin America already have hundreds of cameras installed, but the uncomfortable truth is that almost no one is ...

Extracting data from a document is not one problem. It is three — finding the document, reading the fields, and deciding whether to ...

You try one of these new language models, it leaves you breathless with the fluency of its answers, and then you ask it about your ...

On March 14, 2023, with the launch of GPT-4, many leadership conversations changed tone: we stopped asking whether generative ...

Over the past few months, one word has crept into every conversation about enterprise technology: copilot. The metaphor is deliberate. ...

For weeks I have been seeing the same thing in meetings with clients and inside SUMāTO: two people ask the same artificial ...

December arrives with a new question in every board meeting: what do we do about generative artificial intelligence? In a matter of ...

In recent weeks, one name has slipped into hallway conversations, WhatsApp groups, and executive committee meetings: ChatGPT. Launched ...

An RPA estate is not a set of finished projects. It is a set of programs that depend on screens and systems somebody else controls, ...

A metric does not have to be wrong to mislead. Most of the figures that produce bad decisions are calculated correctly and read badly ...

For years, artificial intelligence was, for most companies, a background promise: something that sorted emails, recommended products ...

There is a conversation that recurs in almost every board across the region: the system that runs operations has worked for years, no ...

For years, enterprise chatbots promised much and delivered little: rigid decision trees that replied "I didn't understand your ...

An automation that runs correctly and that nobody uses has failed. In Colombia and Mexico this is a more common outcome than a ...

In recent months, many boards have discovered the same uncomfortable truth: no matter how sophisticated the AI model an organization ...

A decade ago, recovering from an IT disaster meant maintaining a second data center full of standby servers, powered on twenty-four ...

For years we talked about automation as if it were synonymous with software robots copying data from one screen to another. It works, ...

When a vulnerability in a logging library almost no one had heard of put half the internet at risk late last year, many executives ...

For a decade, we data teams have lived with an architecture split in two: on one side the data lake, cheap and flexible, where ...

The pilot worked, everyone saw it run, and eight months later it is still the only automation in production. This is the most common ...

At 3 a.m., the on-call engineer's phone buzzes for the tenth time in an hour. Five of those alerts describe the same incident from ...

I begin this January of 2022 with a conviction I have been developing for months in conversations with technology leaders in Mexico ...

On December 9, 2021, a single line of malicious text was enough to take control of servers across the planet. The cause: a flaw in ...

It is 3:14 in the morning and a disk fills up on the server that runs your ordering platform. No one on your team is awake, but the ...