Digital Transformation with Direction: The Role of the PETI
7 min de lectura
Over the past few months I've spoken with several executives who share the same frustration: they invested in new platforms, hired ...
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Perspectivas en inteligencia artificial, analítica, automatización y seguridad para líderes que ejecutan.
Multicloud: Freedom Without Lock-In
7 min de lectura
A few months ago, in a meeting with a client's technology team, I heard a phrase that stuck with me: "We don't want to end up trapped ...
Andrés Lozada·
2019 IT Trends: The CIO Agenda
6 min de lectura
Every December I sit down with our teams and with the leadership committees of several clients across the region to do the same ...
Andrés Lozada·
From Model to Product: Machine Learning in Production
8 min de lectura
A few months ago, alongside a data team, I reviewed a customer churn prediction model that had been "finished" for nearly a year. It ...
Andrés Lozada·
Agility at Scale: Scrum Beyond the Team
8 min de lectura
A few months ago I worked with an organization that was convinced it had a problem with Scrum. "It doesn't work," they told me in our ...
Andrés Lozada·
Meltdown and Spectre: When the Flaw Is in the Processor
8 min de lectura
In these first days of 2018 I've had to answer the same question in several leadership meetings: "Does this affect us?". I'm talking ...
Andrés Lozada·
IoT: Connecting Physical Operations to Data
7 min de lectura
A few weeks ago I toured a manufacturing plant where a supervisor proudly showed me a notebook in which he wrote down, by hand, the ...
Andrés Lozada·
Data Privacy and Governance: Preparing for the New Era
7 min de lectura
The first time a client asked me, "Do you know exactly what data of mine you keep, where and why?", I realized I didn't have a clean ...
Andrés Lozada·
2018 IT Trends: The CIO's Agenda
8 min de lectura
Every December I repeat the same exercise with my team: we close out the year's projects, look at what we promised in January and ask ...
Andrés Lozada·
Microservices: Real Benefits and Traps to Avoid
7 min de lectura
A few months ago I sat down with the technology team of a logistics company trapped by its own success. Every deployment of their core ...
Andrés Lozada·
Big Data in Practice: From Hadoop to Spark
8 min de lectura
The first time I saw a Hadoop cluster processing a full day of a retailer's transactions, it became clear to me that the problem was ...
Andrés Lozada·
10 Cognitive Agent Use Cases for the Contact Center: the cognitive AI that transforms every operation
16 min de lectura
Latin American contact centers face unprecedented pressure today: doing more with less, meeting stricter regulations, delivering ...
Andrés Lozada·
The Convergence of Cognitive AI and Contact Center That Redefines Customer Experience
7 min de lectura
The contact center industry in Latin America is at an inflection point. For two decades, the model was relatively stable: hire agents, ...
Andrés Lozada·
Cognitive Agents in the Oil & Gas Sector: Cognitive Automation for High-Risk Critical Operations
8 min de lectura
The oil and gas sector has a characteristic that sets it apart from virtually any other industry: the cost of an error is not measured ...
Andrés Lozada·
The cloud is no longer optional: a cloud strategy for 2017
5 min de lectura
Every so often, a technology stops being an option and becomes a condition of competitiveness. In 2017, that technology is the cloud. ...
Andrés Lozada·
Artificial Intelligence vs. Generative AI: A Distinction That Matters in Business
9 min de lectura
There is a confusion that repeats in nearly every conversation about technology in the region's companies: using "artificial ...
Andrés Lozada·
Implementing Cognitive Agents: Critical Success Factors and Methodology
9 min de lectura
I have seen enterprise AI projects fail for reasons that have nothing to do with technology. I have seen organizations with the right ...
Andrés Lozada·
Business Continuity: Why Backup Is Not Enough
8 min de lectura
A few weeks ago, a client told me with complete calm: "We're covered, we back up every night." I asked a single question: "When was ...
Andrés Lozada·
From Report to Insight: Self-Service Analytics
7 min de lectura
A few months ago, in a meeting with the leadership team of a distribution company, I witnessed a scene that repeats itself across ...
Andrés Lozada·
Containers and Docker: The New Deployment Standard
7 min de lectura
The first time a team told me "it works on my machine," I knew the problem was not the code: it was the packaging. I have spent months ...
Andrés Lozada·
WannaCry: Lessons From the New Era of Ransomware
8 min de lectura
On Friday, May 12, 2017, I received, like many colleagues across the region, a stream of messages that boded nothing good: hospitals ...
Andrés Lozada·
DevOps: Ship Faster Without Breaking Production
8 min de lectura
Last week I sat with a team that was proudly celebrating going from a deployment every three months to one every three weeks. Good ...
Andrés Lozada·
BPM vs. RPA: What's the Difference and When to Use Each One
10 min de lectura
In nearly every organization beginning its automation journey, the same conversation surfaces at some point: do we need BPM or RPA? ...
Andrés Lozada·
The Real Benefits of a Cloud Model: When They Materialize and When They Don't
7 min de lectura
There is a version of this conversation that is no longer very useful: the one that lists cloud benefits as if they were product ...
Andrés Lozada·
Cloud Security: 90% of Incidents Are Preventable
7 min de lectura
Cloud security has a perception problem working against it. Some companies don't migrate to the cloud because they believe it's less ...
Andrés Lozada·
Technological Sovereignty and Enterprise AI: Why It Matters That Your Cognitive Agent Is Latin American-Built
7 min de lectura
When Latin American executives evaluate enterprise AI platforms, "technological sovereignty" rarely appears near the top of the ...
Andrés Lozada·
Architecture of an Autonomous Cognitive Agent: What's Behind It, for the CTO Who Needs to Understand the Technology
8 min de lectura
When a CTO or solutions architect hears about "autonomous cognitive agents," the immediate question is not philosophical—it is ...
Andrés Lozada·
Cloud Computing: What It Is and Why It's No Longer Optional for Companies
7 min de lectura
Ten years ago, the question at many Latin American companies was whether moving to the cloud made sense. Today that question no longer ...
Andrés Lozada·
Cloud Architecture: Principles Every Executive Should Understand
7 min de lectura
The architecture of a cloud solution is one of those conversations many executives prefer to leave entirely in the hands of the ...
Andrés Lozada·
Artificial Intelligence in Latin America: Where We Stand and Where We're Headed
5 min de lectura
There is a conversation that repeats often in technology forums, in executive meetings, and in the hallways of any mid-sized company ...
Andrés Lozada·
The Real ROI of Cognitive Agents: How to Build the Business Case for Your Executive Committee
8 min de lectura
There's a moment in every enterprise AI project that determines whether it moves forward or dies: the presentation to the executive ...
Andrés Lozada·
Cognitive Agents in AML/KYC Compliance: How Cognitive AI Eliminates Regulatory Risk at Mexican Financial Institutions
7 min de lectura
For a Chief Compliance Officer at an Electronic Payment Funds Institution (IFPE) in Mexico, January has a particular flavor: it is the ...
Andrés Lozada·
Mexico and Artificial Intelligence: An Ecosystem Growing in Earnest
6 min de lectura
If I had to pick a single Latin American market to watch closely over the next two or three years in artificial intelligence, I would ...
Andrés Lozada·
Intelligent Document Management with AI: From Document Chaos to Structured Knowledge
7 min de lectura
Nearly every modern organization faces a paradox: never has so much information been available, and never has it been so hard to find ...
Andrés Lozada·
From Chatbots to Autonomous Agents: The Evolution Your Company Can't Ignore
8 min de lectura
Between 2018 and 2022, virtually every company with more than 500 employees in Latin America deployed some variant of a chatbot. The ...
Andrés Lozada·
Enterprise AI Risk and Security: What No One Wants to Review in the Boardroom
6 min de lectura
There is a conversation that is still not happening with enough seriousness in most companies across the region: what exactly happens ...
Andrés Lozada·
The AI Technology Gap: Why Adoption in Latin America Is Moving Slower Than It Should
6 min de lectura
There is an interesting paradox in the artificial intelligence landscape across Latin America. The region has interest, it has ...
Andrés Lozada·
The Autonomous Cognitive Agent Redefining Enterprise AI in Latin America
8 min de lectura
Over the past decade, the global artificial intelligence market promised a revolution. Chatbots arrived, promised to transform ...
Andrés Lozada·
The Real Business Impact of Cloud: Beyond Cutting IT Costs
6 min de lectura
When a company decides to move to the cloud, the conversation usually starts in the technology department. But the real impact — the ...
Andrés Lozada·
How to Implement AI in Your Company: A Process That Works in Practice
7 min de lectura
There is one question I hear often from executives who have already moved past the "should we use AI?" stage and reached the "how do ...
Andrés Lozada·
Automating e-invoicing in Colombia and Mexico
8 min de lectura
E-invoicing is already automated in the part you can see: the document is issued, validated and delivered without anyone touching it. ...
Andrés Lozada·
Automating payroll and HR: what to automate and what not to
8 min de lectura
The payroll cycle combines highly automatable work — collecting inputs, validating, generating and reporting — with decisions that are ...
Andrés Lozada·
Automating regulatory reporting: traceability before speed
8 min de lectura
A regulatory report is not judged by how fast it is produced but by whether its content can be substantiated. Automating it well means ...
Andrés Lozada·
Cloud cost in local currency: the exchange rate nobody budgeted
7 min de lectura
A cloud bill is denominated in dollars and paid from a budget denominated in pesos, which makes the local cost of an unchanged ...
Andrés Lozada·
Analytics and personal data: what changes when the data is about people
8 min de lectura
An analytics programme working with data about customers, employees or patients is processing personal data, and that fact changes ...
Andrés Lozada·
The automation business case: what the ROI calculation leaves out
8 min de lectura
An automation business case is usually built from an hourly rate times hours saved, and that calculation is wrong in two directions at ...
Andrés Lozada·
Analytics in the operation: figures that reach the person deciding
7 min de lectura
Most analytics work stops one step short. The figure is correct, the dashboard is built, and the person who could act on it never sees ...
Andrés Lozada·
Automating inventory: the supply chain data nobody trusts
8 min de lectura
Inventory is the part of the supply chain where the system and the warehouse disagree, and every downstream calculation inherits that ...
Andrés Lozada·
The semantic model: one definition the whole company can use
8 min de lectura
A semantic model is the place where "active customer" and "monthly revenue" are defined once, in a form the reporting tools read ...
Andrés Lozada·
Process orchestration: coordinating automations that already work
8 min de lectura
Orchestration is what you need when the individual automations already work and the process still does not. It coordinates the order, ...
Andrés Lozada·
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